Receive 24/7 Road Assistance with Adobe Rent a Car
Receive 24/7 Road Assistance with Adobe Rent a Car
Do you need roadside assistance? Adobe to the rescue!
Everything was fine as you drove towards your final destination, excited to enjoy a long-awaited dream vacation. That is… until another driver collided with your rental car!
At Adobe Rent a Car, we understand that unexpected situations can put a damper on your holiday. That's why we offer 24-hour roadside assistance, 7 days a week, 365 days a year, no matter where you are in the country. Our goal is to ensure that you can enjoy your trip to the fullest.
Our comprehensive roadside assistance program covers a wide range of issues, from simple problems like accidentally locking your keys in the car to more serious incidents like collisions. We can help with everything from jump-starting your battery to arranging for a tow truck or ambulance if needed. With Adobe Rent a Car, you can have peace of mind knowing that you're covered in case of any unexpected mishaps.
When a customer calls to report a problem, we’ll ask that they provide some necessary information, including their name, the rental contract number, and the vehicle’s license plate number. If it’s an emergency, we’ll determine if an ambulance, tow truck, or a mechanic is necessary.
In most cases, an Adobe representative will travel to the accident site to provide personalized support. The client may need help communicating because of a language barrier, or they may be scared or upset. If the vehicle is not drivable, we’ll arrange for a taxi service so that the client can reach their destination without further delay.
Once the situation is resolved, we’ll coordinate with the nearest Adobe office to replace the car with an equal or similar model. This way, the client can resume their trip without further setbacks.
Adobe has partnered with several mechanics, tow-truck providers, and taxi services throughout the country. This allows us to respond quickly to meet the needs of our customers.
Although our offices are not open 24-hours a day, Adobe representatives are always available to respond to an emergency.
If the incident occurs between 8:00 a.m. and 7:00 p.m., please call the central Adobe offices at tel. 2542-4800. If the incident occurs before or after regular business hours, call the Adobe emergency number at tel. 2542-4888.
Our 24/7 road assistance service everything you need in case of emergency:
- Towage service for the rented vehicle, when involved in an event.
- Continued trip service for the client to the next destination, whether it is with a taxi cab or private shuttle service.
- Basic road assistance on site.
- Locksmith service, in case you leave your keys inside the vehicle.
- Ambulance service, in case of a medical emergency due to an accident.
- 24-hour service.
- Bilingual call center.
Important: The only service excluded is changing flat tires.
Yes, some exceptions apply. For example, changing a tire is not covered with our roadside assistance.
As part of our service, we DO open the vehicle in case you leave the keys inside; however, if the keys are stolen or lost, an additional charge will apply for their replacement.
How long does roadside assistance take?
When it comes to incident response times, many factors can come into play, including the location of the accident, traffic conditions, and more. At Adobe, we make every effort to resolve situations within one hour, regardless of these variables.
To ensure maximum protection for yourself and your group, we highly recommend Adobe's Extended Protection Coverage, also known as Total-Coverage Insurance. For a small additional fee, you'll enjoy complete coverage in case of damages to the vehicle or a third party, with a ZERO deductible. This coverage also includes 24-hour roadside assistance at no extra cost.
By choosing Total-Coverage Insurance, you can avoid the stress and expense of unexpected problems on the road. For example, if you opt for limited-coverage insurance and experience an accident in Puerto Jimenez, the cost of a towing service alone can be upwards of $500, not to mention the vehicle repair deductible and other expenses that can quickly add up.
At Adobe, we believe in providing the best possible experience for our customers. That's why we offer a comprehensive insurance program and 24-hour roadside assistance, giving you the peace of mind you need to enjoy your trip to the fullest.
Note that customers will not be covered for mechanical problems with their vehicle unless they are directly responsible, or if they occur due to negligent behavior. Examples of negligence include driving under the influence of drugs or alcohol and driving on off-road terrain such as river crossings, on the beach, or other unofficial territories.
Interesting driving facts to consider:
- The most commonly requested roadside service is collision/accident assistance.
- Nearly all emergencies occur after 3:00 p.m.
- The places in Costa Rica where roadside assistance is most frequently requested are: San José, Monteverde, Santa Teresa, Nosara, and Guanacaste.
- Mechanical failures are common in Monteverde due to poor road conditions.
- Lost keys are common in Santa Teresa due to theft.
- Vehicle engine damage is common in and around Nosara when drivers attempt river crossings with their rental car.
What are the customers saying about the service?
Recently, one of our clients sent us this testimonial and we feel it portrays what the 24/7 road assistance service can do and how can it help in the most honest way:
How can I request this service?
We prioritize your well-being and comfort, as well as your safety. That's why we offer Extended Protection Coverage with 24/7 roadside assistance, ensuring that you can travel with peace of mind and focus on enjoying the adventure that awaits.
We're always ready to help, no matter where you are. During office hours, you can reach our call center at 2542-4800, and for after-hours emergencies, please call 2542-4888.
If you have any questions or would like to request a quote, our reservation advisors are always available to assist you. Simply send us an email at info@adobecar.com, and we'll be happy to help.