Adobe Rent a Car Terms & Conditions

Car Rental Costa Rica » Adobe Rent a Car Terms & Conditions

Adobe Rent a Car Terms & Conditions

Rental requirements

  1. Present a valid and original driver’s license, issued 2 years ago or more. This is valid for 90 days in Costa Rica, from the date of entry stamped on your passport. International license is necessary in case the license is in another alphabet (Hebrew, Mandarin, etc). Provisional driver’s licenses and photocopies are not accepted.
  2. Physically present the valid and original identity card and/or passport, in the case of the passport it must have the entry stamp to the country.
  3. Present Credit Card to cover the guarantee deposit for US$1,000 (only MasterCard, VISA, Discover or American Express are accepted). The Credit Card must bear the printed name of the cardholder and must be the same person who picks up the vehicle. Deposit by Debit Card or cash is not allowed.
  4. The minimum age to rent a car is 23 years.

Request, Modify, Cancellation, No Show or Early Return Bookings

To make a reservation we need the following information:

  • Name and Surname
  • Car category
  • Date, hour and place of delivery (Hotel or Flight Number)
  • Date, hour and place of collection (Hotel or Flight Number)

Extra services to include, such as: extra coverages, accessories, drop off fees or one way rentals, etc.

A booking can be modified up to 72 hours before beginning the rental (upon availability) with no penalty. Changes in pick up location may have extra fees.

Penalty of 2 days of rent without insurance, for late cancellations 72 hours before the start of the service, or for a No-Show. We will consider a No-Show when a client has 2 hours of delay picking up the car and has not contacted us.

In the event that the rented vehicle is returned earlier than the agreed date, a partial refund applies.

At the moment of the rental, the full rental cost, plus extra expenses will be charged to your credit card.

Please refer to the Coverage section.

Violations of the Costa Rica Traffic Legislation are full responsibility of the rentee.

Conditions

  1. Rental period is 24 hours.
  2. After 4 hours of late car return, you will be charged with the daily rate.
  3. Cars cannot be taken out of Costa Rica.
  4. Additional drivers are allowed at an extra cost.
  5. Cash and debit card are not accepted for the deposit. Only credit card.
  6. Adobe Rent a Car offers meet and greet service at the airport when exact flight details are provided. Renter will be received at external arrival gates by an Adobe Rent a Car representative.
  7. When flight details are not provided, the customer may call upon arrival for free shuttle service available in San Jose Airport and in Liberia airport at the local number: 2542-4800 (San José) and 2667-0608 (Liberia) at office hours. When closed, please call emergency 24/7 number: 2542-4888.
  8. Complimentary delivery of the car to your hotel, within 12 miles from any office.
  9. The Liability Protection (PLI) is mandatory.
  10. The Car Protection (LDW) may be declined upon presentation of a letter from the credit card company that states coverage for a rental car in Costa Rica. Efective October 1st, 2021, VISA will not offer to its cardholders of Gold and Platinum cards the benefit of the collision damage waiver for the rental cars in Costa Rica. Therefore, if they wish to decline our LDW coverage, they will not be able to do so with a VISA credit card. Please consult: reservas@adobecar.com for further information.
  11. Extended Protection (SPP) is optional.
  12. One way rentals and drop off fees may apply. Consult: reservas@adobecar.com.
  13. Free mileage for rentals less than 30 days.
  14. The maximum distance for a free delivery is 25 kms.

One-Way Rentals

In case you need one-way rentals, where you receive the car in one office and return in another, the following conditions apply:

  • Reservation is necessary
  • Minimum rental period: 3 days
  • Charges apply. Please consult: reservas@adobecar.com
  • The car does not have authorization to leave the country

The renter/driver is free of charge; additional drivers have a surcharge of US$4 per day per driver. In all the cases the driver must have a driver license with at least 2 years of issue. The rental agreement only has one main driver included.

It is strictly prohibited to smoke inside the car. In case of any smell, there will be a charge of at least $100.

All accessories are subject to availability. We recommend previous reservation.

A 1-hour tolerance for late returns is granted. From 2-4 hours extra fees apply; after 4 hours delay, a full day is charged.

All vehicles are supplied with a full tank of fuel (please check if the car uses petrol-gasoline or diesel fuel), please returned as it was delivered.

If the car receives an incorrect fuel, all associated costs to correct the problem will be charged to the rentee.

Refueling charges will apply.

Loss/Steal of Car License plates has a replacement penalty from US$100.

Loss/Steal/Damage of car mandatory documents has a replacement penalty from US$100.

Loss/Steal of car keys has a replacement penalty from US$150 to US$500; if the car key holder is electronic or customized to the car rented a replacement penalty from US$300 applies.

US$100 penalty for excessive dirt.

US$100 penalty for smoking in the car.